Terms of Service

This version: 7 August 2026. English edition published 19 August 2026.

01Who is offering

The offer is made by the owner of the service «Non-Standard Holidays®» — referred to below as the Provider. The Provider operates as a self-employed sole trader under the Russian professional income tax regime. There is no company and no registered entrepreneur behind it.

Contacts: phone and WhatsApp +66 80 489 4595, email ibetekhtin@gmail.com, Telegram bot @phuket_nestandart_bot.

02What this document is

This is a public offer: a proposal to enter into an agreement on the terms below, addressed to any adult. The agreement is considered concluded the moment you confirm a booking — in the bot, in the app or in correspondence. Nothing has to be signed on paper.

03What the service covers

The Provider selects an excursion or a route, books your place, agrees the time and pickup point, and accompanies the trip through to the end. Some programmes are run by the Provider with our own drivers and guides; others by vetted partners on the island. Which is which is stated in each tour's description.

The Provider does not sell flights, does not process visas and does not book accommodation.

04How a booking is made

• You choose a tour on the site, in the app or in the bot, and give the date, the number of guests and your hotel.
• The Provider confirms availability and states the final price.
• You confirm the booking. From that moment the price is locked.

A booking is only valid once the Provider has confirmed it. A request left in a form is not yet a booking.

05Price and settlement

The amount stated at confirmation is final. There are no surcharges on the day: everything the programme includes is already counted, and everything it does not is listed in the tour description.

As of this version, settlement happens on the spot, in Thai Baht, on the day of the trip. The Provider is preparing online payment; it will appear in the bot and in the app and will be announced separately. Until then, any mention of prepayment anywhere on the site describes a future capability, not something you can do today.

06Cancellation and rescheduling

• Cancelling no later than 24 hours before departure — at no cost. Anything already paid, if it was, comes back in full.
• Cancelling later than 24 hours — the Provider keeps costs actually incurred (tickets already bought, transport already paid for) and returns the rest.
• Moving to another date, subject to availability — free.
• If a guest does not show up at the agreed time and did not warn us, the trip counts as having taken place.

07Refunds for weather

If a trip is cancelled because of a storm, a storm warning or closed waters, the guest gets a full refund or a new date — their choice. This is the Provider's own rule rather than a legal requirement, and it applies regardless of what the partner operator's own policy says.

08Responsibility

The Provider is responsible for the trip taking place as agreed, for the guest being collected at the agreed time, and for the stated programme being carried out.

The Provider is not responsible for circumstances outside its control: weather, decisions by authorities and national parks, transport delays, the acts of third parties, or the consequences of a guest ignoring safety instructions or concealing a medical condition.

The guest undertakes to disclose material health conditions, pregnancy, and the age and weight of participants where the programme imposes limits, and to follow the instructions of the guide and instructor.

09Children

Children take part only together with an accompanying adult, who is responsible for them. Age and height limits are stated in the description of each specific tour.

10Personal data

By confirming a booking you consent to your personal data being processed to the extent and on the terms described in the privacy policy.

11Complaints

If something went wrong, write within 14 days of the trip to the bot @phuket_nestandart_bot or to ibetekhtin@gmail.com. The Provider replies on the substance within 10 working days. We try to settle any dispute in correspondence first — it is faster for everyone.

12Changes

The Provider may amend these terms by updating the version date at the top of the page. A booking already confirmed is governed by the version in force at the moment of confirmation.

See also: privacy policy. The authoritative Russian original (RU): публичная оферта.