This version: 7 August 2026. English edition published 19 August 2026.
01Who handles your data
The service «Non-Standard Holidays®» — the site nestandart.online, the app app.nestandart.online and the Telegram bot @phuket_nestandart_bot. The owner operates as a self-employed sole trader under the Russian professional income tax regime. There is no company and no registered entrepreneur behind it.
To reach us about anything data-related: phone and WhatsApp +66 80 489 4595, email ibetekhtin@gmail.com, Telegram bot @phuket_nestandart_bot.
02What we collect
We collect exactly what it takes to pick a tour for you, get you there and answer if something goes wrong.
| Data | Where it comes from | What it is for |
|---|---|---|
| Your name (and surname, if you gave one) | You tell us, in the bot, the app or a conversation | To address you like a person, and to issue the booking and voucher |
| Phone number, WhatsApp | You provide it when booking | The driver has to find you at your hotel in the morning; and we need to reach you if a trip moves or is cancelled |
| Email address | You provide it voluntarily | To send the voucher and booking confirmation |
| Telegram username, chat ID, avatar | Telegram passes it over when you open the bot or the app | To recognise you next time and to reply in the same chat |
| Booking history: tour, date, hotel and room number, number of adults and children, pickup time, amount, status, notes | Created when you book | To run the trip, and to remember it so we do not ask the same thing twice |
| Your conversation with the bot: your messages and our replies | The chat in the bot and in the app | To answer sensibly, to sort out a dispute, and to improve the answers |
| Preferences: interests, arrival date, group size, tours you looked at | Inferred from what you do and ask | To suggest routes that suit you instead of everything at once |
| Trip history and achievements | Created by bookings and by taking part in our events | To remember where you have already been and not offer it again |
| Reviews and photos you send us | You send them yourself | Published only with your consent |
| Browser notification subscription | Only if you allowed it in your browser | A reminder before your trip |
| Anonymous analytics: pages, clicks, device type, approximate region by IP | PostHog and Microsoft Clarity counters | To find where the interface is awkward and fix it |
What we do not collect: passport details, payment credentials, card numbers, background location, the contents of your messengers or your phone contacts.
03Where it is stored
The main store is a Supabase database (managed PostgreSQL, servers in the United States). The owner and our services' machine keys have access to it. Some data unavoidably also lives inside Telegram itself: your conversation with the bot sits in your chat under Telegram's own rules.
Anonymous visit statistics are kept in PostHog and Microsoft Clarity — your name and phone number are not there.
04Who we pass it to
We do not sell data and we do not hand it to ad networks. It is passed on only where the trip could not happen otherwise:
- to the driver or guide — your name, phone, hotel and pickup time for that specific trip;
- to the partner operating an excursion — your name and the number of guests, if the trip is run by them;
- to infrastructure providers — Supabase (database), Telegram (message delivery), PostHog and Microsoft Clarity (anonymous statistics);
- to state authorities — only on a lawful demand.
05Payment
Online payment is being prepared and, as of this version, is not live: you settle on the day of the trip. When it does go live, the money will be taken by a payment provider and your card number will go straight to them — we will neither see it nor store it. We will only see the amount, currency, status and time of the payment.
06Your rights
At any time you can:
- find out what data about you we hold;
- correct anything inaccurate;
- have your data deleted;
- withdraw consent to mailings and notifications;
- take a copy of your data with you.
How to have your data deleted. Write «delete my data» to the bot @phuket_nestandart_bot or to ibetekhtin@gmail.com. We will erase the profile, the conversation and the preferences within 30 days and confirm that we have. Records of trips that took place and of the money settled may remain, to the extent tax accounting requires them.
Deleting the profile wipes your trip history and achievements — they cannot be restored afterwards.
07Children
The service is meant for adults. We receive children's data only as «how many children and of what age are coming» — needed for insurance, car seats and admission to some activities. An adult always makes the booking.
08Cookies and counters
The site uses technical cookies to remember your chosen city and interface settings, and the PostHog and Microsoft Clarity counters for anonymous statistics. We run no advertising pixels and no retargeting. You can block the counters with a browser extension — the site will keep working.
09Changes
If this policy changes, we will update the version date at the top of the page. Anything substantial will be announced in the bot and in the app.
Questions about your data?
Ask directly — you will get a personal answer, not a template. We answer 24/7.
← Message us on TelegramSee also: terms of service. The authoritative Russian original (RU): политика конфиденциальности.